This page contains answers to frequently asked questions. To search for a question, use your browser's search feature by pressing the following keys on your keyboard and then search for a single word that matches your query (like 'password' or 'grid'). You can also simply read through this page - there are some great tips for everyone here. How do I use the Data Grids when viewing Responses or Requests? There is a number of great features that will enable you to more easily find what you're looking for: Sorting Sorting is done by clicking on column headers. It is only supported on columns where one of the following icons are visible in the column header or . The image (click to enlarge) shows 3 columns that support sorting. The columns shown by the green arrow is actively sorted - note the icon in the column. The columns shown by the blue arrows support sorting (by clicking on a column header) but are not currently actively sorted. Hiding / Showing columns If the grid data becomes cluttered or isn't displaying enough information, you can select which columns you wish to see by using the columns selector. This is done by clicking on the icon to the top right of a grid and selecting the columns you want to see: Paging / Pages Pages - Sometimes you may search for a record or apply a filter that yields too many results to display on a single page.The remaining data is then paged across a number of pages inside the grid. These pages can be viewed by using the paging controls at the bottom of the grid. Items per Page - A way of reducing the number of pages is to increase the results per page.This will increase the number of results you see on a single page. Filtering Vendors: You are able to filter by Status on the Request grid (see below). By clicking on the status dropown, the grid will refresh with only the Status that you select. Therefore, selecting "Closed" will result in only "Closed" requests showing. Internal Users: You are able to filter Requests by a number of means. RQ Filter: Typing the first few characters or the entire RQ number will filter all results to match what you have typed. Status Filters: Typing the first few characters or the entire RQ number will filter all results to match what you have typed. Advanced Filters: Typing the first few characters or the entire RQ number will filter all results to match what you have typed. Expanding / Collapsing Expanding allows you to see additional information about a particular row right inside the grid without going to another page. This is supported wherever you see a "+" icon next to a row - clicking on the "+" expands the details for that particular row: Items per Page - A way of reducing the number of pages is to increase the results per page.This will increase the number of results you see on a single page. The system keeps telling my password isn't good enough. What is wrong with my password? A good enough password should always consist of ALL of the following: Special characters like @#$%^&*! Uppercase letters (ABCDE) Lowercase letters (abcde) Numbers (12345) Therefore, a good password would be something like [!R0n@ldThe1st] or [@G3r0n!m0IsNotMyD0g'sName] Another good practise is to use a password manager like 1Password or Lastpass I can no longer log in to the system but I was able to recently. What could be wrong? A number of issues can prevent one from logging in: Incorrect password Account locked out (speak to our support team for assistance on this) Are you using the correct email address? The easiest way to overcome the above is to reset your password. A link to reset your password is available on the login page. I'm not receiving emails anymore from the system. How can I make sure I receive emails? Log in to the B2B system On the top navigation bar, click on "My Account" and then "Manage" There is a checkbox entitled "Receive Notification Emails" - ensure it is checked. Save your changes. Has your email address changed? Contact support for assistance on this. I no longer want to receive emails from the system. How can I "unsubscribe"? Log in to the B2B system On the top navigation bar, click on "My Account" and then "Manage" There is a checkbox entitled "Receive Notification Emails" - ensure it is NOT checked. Save your changes.